Contact
We're here to help with program questions, updates, and care.
General support
For help with the website, membership application, or getting started:
Clinical questions
Questions about eligibility, protocols, or your care plan are answered by licensed clinicians when you enroll through checkout.
Billing & refunds
Subscription and refund policies are outlined in our Terms of Use. For billing questions after enrollment, contact concierge@basis.care with your account email.
FAQs
Many common questions about GLP–One and our program are answered on our FAQ page and the GLP–One overview.