General support
For help with the website, your assessment, or getting started:
concierge@basis.careContact
We're here to help.
Program questions, updates, and care — reach the right team below.
Clinical questions
Questions about eligibility, protocols, or your care plan are answered by licensed clinicians once you enroll through your assessment.
Billing & refunds
Subscription and refund policies are outlined in our Terms of Use. For billing questions after enrollment, contact concierge@basis.care with your account email.
Terms of UseFAQs
Many common questions about GLP-One, plans, and billing are already answered on our FAQ and pricing pages.
Your Path to Optimal Health Begins Today
GLP-One is clinician-guided treatment with compounded tirzepatide. Eligibility review helps determine whether treatment is appropriate for you, with personalized dosing and ongoing clinical support.
